#18-06 - Technical Production Manager and Systems Administrator 

This is a part time (10-15% time) position.

The Educational Gaming Environments group (EdGE) at TERC designs free-choice STEM learning games—games that are grounded in authentic STEM content and that people choose to play in their free time—and conducts research, using novel methods such as educational data  mining, to measure implicit learning in these games. We also work with educators to understand how that implicit learning can be leveraged to support classroom learning of the related STEMcontent. Currently, EdGE’s work is focused around a learning game called Zoombinis that focuses on Computational Thinking.

EdGE is looking to grow its team with a Technical Production Manager/Systems Administrator to perform a range of work related to architecture design and implementation, testing and evaluation, cost/requirements analysis, and technical support:

Systems configuration and maintenance

  • Configure servers and services to meet project needs
  • Perform operating system, application, and security updates
  • Implement and design backup strategies

Architectural design

  • Determine server sizing and design in AWS to meet workloads
  • Build server environment to meet expected performance (e.g., splitting up database servers when necessary, placing static assets in object storage, etc.)

Technical production management

  • Participate in project discussions and meetings and advise on technical needs planning and server maintenance/change management as required by content goals

Support and inform the design process for project technical work:

  • Gather project requirements, recommending prioritizations
  • Develop mock-up/prototypes reflecting requirements
  • Develop technical implementation recommendations

Support and inform the progress of ongoing project technical work:

  • Logistical level (track milestones, maintain schedules)
  • Convert logistical goals into technical tasks and set milestones
  • Execution level (review in-progress work and provide feedback)  

Ensure appropriate testing for ongoing project technical work: 

  • Define detailed testing concepts and scenarios 
  • Build automated testing suites to support ongoing verification of evolving software

Research, evaluate, recommend, and perform the acquisition, or development and maintenance of, tools outside the scope of standard TERC tools and software that are required for project technical work: 

  • Development environments
  • Testing and deployment frameworks
  • Third-party technical services

Required Skills:

Hands-on experience of Linux server administration, AWS administration, database and web server tuning, developing scripts, designing test scenarios, test execution, monitoring, analyzing results and reporting performance bottlenecks. Experience with Apache, MySQL, version control, load balancing, configuration management.

Participating in a team, identifying and anticipating technical needs from project planning, communication of those needs, and flexible thinking about when and how to meet those needs, working with others to figure out solutions.

This role may be on- or off-site. The time may fluctuate based on the needs of the EdGE projects.

Salary commensurate with experience and training. Competitive benefits package. Interested parties should send a cover letter and resume to by e-mail to:  Kelly_Paulson@TERC.edu.  No phone calls and no recruiter or agency inquiries please.  

#18-07 - Diversity, Equity, & Inclusion Officer

TERC’s principal goals include diversifying our staff, engaging staff in professional development, broadening our outreach into the communities we serve, and enriching our own workplace culture and understanding. With the creation of the DEIO position, we commit to equity, inclusion, and diversity in its many facets, including, but not limited to, race, ethnicity, gender identity, sexual orientation, disability, veteran status, national origin and religion. Presently, we are focusing our efforts on expanding our outreach into historically underserved racial/ethnic populations: African American, Latinx, Native American, and Asian/Pacific Islander communities.

The Diversity, Equity and Inclusion Officer will play a critical role in achieving our immediate and long-term goals. The individual in the DEIO position will: (1) assist the organization in attracting, retaining and fostering a diverse, inclusive workforce, (2) develop training and initiatives to strengthen and foster an open and inclusive work environment, and (3) connect TERC with new external partners that represent and/or support underserved and historically underrepresented communities.

The DEIO will be responsible for developing and crafting the overall vision and strategy for diversity based upon TERC’s stated mission and history of accomplishments to date. Priorities include working with staff to:

  • Develop and implement a plan to broaden TERC’s recruitment networks with the goal of increasing the number of staff from underserved communities across the organization.
  • Conduct assessments of current policies and practices, and recommend programs and structures that will enable TERC to strengthen and sustain a culture of inclusion and support for members of the TERC community from underserved populations.
  • Build on recent efforts; develop TERC’s diversity, equity and inclusion strategy; design  initiatives; engage staff in professional development and translate goals into action steps.
  • Attend and contribute to diversity and equity outreach efforts, including education conferences; expand partnerships with community-based organizations, universities, funders and research organizations that work with underserved populations; and oversee and enhance TERC’s internship program (TERC Scholars Program), initiated in 2017.
  • The DEIO will initially work with Principal Investigators to gain insight into TERC's culture and staff, its research and development work and the opportunities and challenges of a grant-based, soft-money organization. The DEIO will team with the Director of Human Resources and the Diversity Council to further develop TERC's recruitment resources and retention plan, and will work with staff on its implementation.
  • The ability to raise awareness of and garner support for attainment of diversity, equity and inclusion goals is fundamental to the success of this new role at TERC.

Education, Experience, and Skill Requirements:

  • A Master’s degree and a minimum of four years of successful experience directing or leading diversity, equity and inclusion functions and related outreach efforts in organizations.
  • A fundamental understanding of current issues and challenges facing individuals from underserved communities; familiarity with the key processes in recruitment and promotion focusing on individuals from underserved communities; the ability to develop knowledge of, respect for, and skills to engage with people from different cultures and backgrounds.
  • Demonstrated experience applying diversity, equity and inclusion theories, principles, and practices.
  • Demonstrated experience educating, coaching, and consulting with staff and co-workers on diversity, equity and inclusion issues.
  • Ability to communicate the critical relevance of diversity, equity and inclusion in organizations.
  • Ability to function as an organizational change agent seeking increased alignment with stated diversity, equity and inclusion values.
  • Ability to establish TERC’s diversity vision and support the attainment of diversity, equity and inclusion strategies as a fundamental component of TERC’s mission.
  • Strong organizational skills with the ability to successfully manage multiple projects simultaneously.
  • Strong leadership and coordination skills, particularly the ability to engage others by using democratic principles while serving as the key decision maker.
  • Ability to establish credibility and confidence with stakeholders.
  • Exceptional collaboration and problem-solving skills, and the ability to effectively engage with all personnel within the organization.
  • Excellent written and verbal communication and presentation skills.
  • Ability to work independently with minimal guidance and/or supervision.

We will consider applicants seeking an 80-100% position.  The salary range is $90,000 - $105,000, commensurate with experience. Competitive benefits package. Please submit the following via email to hr_apply@terc.edu:

  • A resume or curriculum vita;
  • Statement of interest; and
  • Describe a challenge you encountered in your role as a change agent for diversity, equity and inclusion, how you responded and what you learned (two pages maximum).

Applications are due by 5:00 on Friday May 18th.  No phone calls and no recruiter or agency inquiries please.

#18-08 - Leader 1

This is a part time position (30%). TERC is seeking a qualitative researcher to help manage a research project that designs and studies teacher professional development as participants learn about and integrate making in their disciplinary classrooms.

Responsibilities:

Re-Making STEM will run through August of 2019. Specifically, the work requires attending, preparing for, and leading research meetings, organizational team meetings, teacher professional development sessions, and classroom observations. The researcher will conduct interviews and complete written fieldnotes of observations. The researcher will be expected to contribute to analysis and publication of findings.

Requirements:

  • PhD in education research or related field
  • Proven commitment to equity for youth from underrepresented populations in STEM
  • Classroom observation experience or other experience documenting complex activities through field notes
  • Experience with disciplinary computational making practices
  • Familiarity with sociohistorical theories of learning
  • Excellent written and oral communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a collaborative decision making environment with staff from all levels
  • Experience using video and audio recording equipment to record classroom data.

A strong internal candidate is being considered for the position. Please submit a cover letter and cv to: remakingstem@terc.edu  No phone calls and no recruiter or agency inquiries please.  

#18-09 - Desktop Support Specialist

The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, supporting and repairing computer hardware, software, and peripherals.

TERC  is an all Mac environment. We are a relatively small organization but we are tech heavy for our size.  The successful candidate will be very familiar with Apple’s physical and digital products as well as industry standard computer management practices. This is a full time, onsite support position as part of a combined Information Technology (IT) and Facilities department; the role may include some facilities services. The successful candidate will have regular direct interaction with staff via email, chat, phone, and in-person.  They will thrive in a team environment, but also be able to tackle small projects on their own.

Responsibilities:

  • Monitors, prioritizes, and responds to support requests in IT/Facilities ticketing system
  • Provide Tier 1 and Tier 2 level technical support to internal staff and collaborators
  • Install and configure desktop computer hardware, software and peripherals using standard procedures
  • Work with vendors to troubleshoot and resolve issues
  • Monitor and track computer assets; maintains inventory and orders equipment as needed 
  • Contributes to the maintenance of written documentation, including operational/configuration notes and end user documentation
  • Translates complicated technical terms into easy-to-understand terms for end-users
  • Ensures computers are in compliance with company standards 
  • Performs special projects as assigned

Requirements:

  • Direct experience working with macOS
  • Direct experience working with Office 365/Outlook
  • Excellent analytical, organizational and communication skills 
  • Ability to work independently on multiple assignments and to work collaboratively within a team 

Additional:

  • 1 year of professional experience in an enterprise environment supporting macOS and related applications

Please submit a resume and cover letter by email to Tech2018@terc.edu.  No phone calls and no recruiter or agency inquiries please.

#18-10 - Information Technology (IT) Summer Internship

TERC’s IT department is offering a summer internship to a current full- or part-time student for the purpose of gaining practical technology-related and general office support experience in a professional setting. This is a full-time position funded for 8-10 weeks.

TERC is an all Mac environment. We are a relatively small organization but we are tech heavy for our size. The successful candidate will be very familiar with Apple hardware and software. It is an onsite support position and the intern will involve regular direct interaction with IT department and other staff via email, chat, phone, and in-person.  A successful candidate will thrive in a team environment, but also be able to tackle small projects on their own.

Responsibilities:

  • Assist with hardware audits in accordance with department policy
  • Create, update, respond to, and close help requests
  • Perform data migrations on hardware that is being disposed
  • Perform basic troubleshooting
  • Assist with general office support tasks such as handling incoming/outgoing mail
  • Helping to maintain clean and organized public spaces and supplies
  • Handling special projects as assigned.

Requirements:

  • Must have experience with macOS
  • Interest and willingness to learn new tools and technology
  • Strong analytical and problem-solving skills
  • Strong written and oral English communication skills
  • Open to and comfortable with change

Please submit a resume and cover letter by email to ITintern2018@terc.edu.  No phone calls and no recruiter or agency inquiries please.




TERC is an equal opportunity employer, and is actively seeking to diversify its staff.  We place a high priority on developing a staff that reflects the diverse communities we serve.  We encourage people from all backgrounds to apply.


HR Admin